Windows

Are you having problems with your Windows computer or just need a new one but not sure what to buy. I can be your "friend that knows computers." Give me a call and we can discuss what is going on. Remember, it does not cost anything to talk.. Learn More

Linux

Are you tired of spending money on your computer for software? Are you tired of viruses and spyware? Are you tired of buying expensive hardware to get Vista to run properly? If you answered yes to any of these maybe you need to take a look at what Linux has become. It's not what you think it is. Freedom is not just around the corner, it's here. Learn More

Computer Services

I serve the Cleveland, Medina area. I do all services at your home for a lot less than the retail stores. Please review the services I offer and my qualifications. If there is something I can help you with I would love to hear from you. Learn More

Keith Hagans

Valley City, OH

(440)897-6638
keith@techalternatives.net

Summary

  • Excellent documentation skills at all levels
  • Excellent hardware and software troubleshooting skills
  • Excels in learning new technologies
  • I work well in a very diverse environment and can communicate at all levels

Education

The University of Akron, Orrville, OH, 1999
Associates in Computer Service with Network Technology

Jones International University, Centennial, CO, 2007
Bachelor of Science in Information Technology

Experience

The MetroHealth System, Systems Engineer

Jan ‘06 – present

  • GroupWise Administration
  • NetWare Administration
  • Created scripts for secure, unattended transfer and extraction of data between National City Bank and MetroHealth
    with confidential information using Linux and GnuPGP (Pretty Good Privacy)
  • Implement/Support/Upgrade the server components of Client Server applications
  • Implemented Windows Deployment Services server for server builds using (PXE Boot)
  • Implemented Blackberry Enterprise Server for GroupWise
  • Third level support for all applications. Client and Server
  • Prepare for the Migration of NetWare to SUSE Linux OES2

The MetroHealth System, System Application Engineer II
November ‘03 – Jan ‘06

  • Collaborate with System Analysts to implement/integrate/support numerous Client/Server
    applications for the Enterprise
  • Package/Repackage software with Wise and various tools for unattended installations of single
    and multi component applications to ensure a uniform installation of the client and eliminate the
    need for manual installations reducing the resources needed to roll out/update an application
  • Deploy applications with System Management Server
  • Configure security/setup of application to function in a locked down environment
  • Collaborate with Doctors, Interns and administration choosing and implementing handheld devices
    in the Enterprise, Palm and Pocket PC with applications
  • Third level support for all applications. Client and Server
  • Troubleshoot Server/Workstation/Network/peripheral issues
  • Convert RPM from SNA server to TCP/IP

The MetroHealth System, System Application Engineer I
March ‘02 – November ‘03

  • Collaborate with System Analysts to implement/support numerous Client/Server applications
  • Configure clients for applications and document the procedure for installation
  • Third level support for applications
  • Troubleshoot Workstation/peripheral issues
  • Support Palm devices and applications

The MetroHealth System, Systems Analyst I

March ‘01 – March ‘02

  • Support multiple departments with the client/server applications they use for everyday functions
  • Assist network group to implement client/server applications
  • Troubleshoot problems with clinical applications and work with the applications support personnel to
    resolve them if needed

The MetroHealth System, Systems Specialist
March ‘00 – March ‘01

  • Second level support to software/hardware
  • Install applications
  • Prepare systems for deployment with Ghost
  • Responsible for all laptop builds and configurations
  • Create documentation for software installation and hardware configuration

Robert Half Corporation, Consultant
Sept ‘99 – March ‘00

  • Assigned to The MetroHealth System, Computer Roll outs

ATV Corporation, Consultant
May ‘99 – Aug ‘99

  • Configure clients/servers for Honey Baked Ham
  • Misc. Software/Hardware upgrades

Comp USA, Technician
May ‘98 – May ‘99

  • PC repairs, upgrades, warranty repairs

Technical

Languages/Tools

VB.NET, VBScript, WSH, VBA, Wise Package Studio, Wise Script, BASH Shell Scripting

Applications
Muse, VisiCAD, Traumabase-Transporter, Business Objects, WinPFS, Quadramed, Crystal Enterprise,
Quantum, Symon Enterprise Server, 2nd Nature, The Raiser’s Edge, The Financial Edge, Crystal Reports,
Surgical Information Systems, Microsoft Office 2000/XP/2003, GroupWise, OAS Gold, Clarity, Centricity Web,
RX MediTrend, DUE Minder, CompuRecord, McAfee Anti Virus, IMPAC, Receivables Policy Manager, Cerner Pharmnet

Databases
MS SQL, MSDE, Oracle, Sybase, Access, 3D, Pervasive

Operating Systems
Microsoft Windows 95/98/Millenium/NT/2000/XP, Server NT4/2000/2003, SUSE Linux Enterprise Server 10.2

Certifications
Certified Novell Engineer, Microsoft Certified Professional, CompTIA A+, Misc. Hardware Certifications